Privacy Policy

Privacy Policy for Tutum Bird and Pest Management Ltd
Last Updated: 10/09/2024

At Tutum Bird & Pest Management Ltd (“Company”, “we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you engage with our services or interact with our website.

1. Information We Collect

We may collect and process the following types of personal data:

a. Personal Information Provided by You:

- Contact Details: Name, address, email, and phone number when you request services or contact us.
- Service Information: Details related to your pest management needs, such as property type, pest issues, and service preferences.
- Payment Information: Bank details, credit or debit card information for processing payments.

b. Automatically Collected Information:

- Website Usage: IP address, browser type, operating system, and other technical data through cookies and similar technologies when you visit our website.
- Interaction Data: Information about how you use our website and services, including the pages you visit and actions you take.

2. How We Use Your Information

We use your personal data for the following purposes:

a. Providing Services:

- To contact you, assess your pest control needs, and carry out the requested services.
- To process payments and manage accounts.

b. Communication:

- To respond to your inquiries and provide information related to our services.
- To send you service-related communications, including updates and reminders.

c. Improving Our Services:

- To improve our website, products, and services through analysis of customer feedback and website usage patterns.

d. Marketing:

- With your consent, we may send you marketing communications about our services, offers, and promotions. You can opt out of receiving these communications at any time by following the unsubscribe link in our emails or contacting us directly.

3. Legal Basis for Processing

We will only process your personal data where we have a legal basis to do so, including:

- Contractual Necessity: To perform the services you have requested.
- Legitimate Interests: For business purposes such as improving services, responding to inquiries, and ensuring website security.
- Consent: Where you have explicitly consented to receive marketing communications.
- Legal Obligations: To comply with applicable laws and regulations, such as financial record-keeping.

4. Data Sharing and Disclosure

We may share your personal data with third parties under the following circumstances:

a. Service Providers:

- We may share your information with third-party service providers who help us deliver our services, such as payment processors, IT support, or marketing platforms. These third parties are required to handle your information securely and only use it in accordance with our instructions.

b. Legal Requirements:

- We may disclose your data if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our employees and clients.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Payment details will be retained only for the duration of processing, while client contact information may be stored for ongoing service and communication purposes.

6. Data Security

We are committed to protecting your personal data and have implemented appropriate technical and organisational measures to prevent unauthorised access, misuse, or loss. However, no system is completely secure, and we cannot guarantee the security of your information transmitted via the internet.

7. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request that we correct any inaccuracies in your personal data.
- Right to Erasure: You may request that we delete your personal data, subject to certain legal exceptions.
- Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances.
- Right to Data Portability: You may request a copy of your personal data in a machine-readable format.
- Right to Object: You may object to the processing of your personal data for direct marketing or other purposes.

To exercise any of these rights, please contact us using the contact details provided in this policy.

8. Cookie Policy

At Tutum BPM, we use cookies to enhance user experience and improve the performance of our website. Cookies are small data files stored on your device that help us understand visitor behavior, track website usage, and provide personalized content.

Types of Cookies We Use:

Essential Cookies: Necessary for site functionality.

Analytics Cookies: Track visitor usage and improve website performance.

Marketing Cookies: Used to deliver relevant ads.

By using our site, you consent to the use of cookies as outlined in this policy. You can control cookie settings through your browser at any time.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to read their privacy policies before providing any personal information.

10. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on our website, and we encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Tutum Bird & Pest Management
Email: enquiries@tutum-bpm.co.uk
Phone: 07488 812109

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By using our services or website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal data as described.